Help?

FAQ's

 
 

Once your order is placed you will get an e-mail confirming that your order has been placed and when the order is completed you will get a confirmation of completion. If you did not receive an initial email, check your spam box in your email. If you are still unable to find the document in spam please call support (805) 364-0033 or email support@imagexusa.com.

Check your email for an email confirmation of your order number. If you’re unable to find a confirmation email please check your spam. If you are still unable to find the document in spam, please call support (805) 364-0033 or email support@imagexusa.com.

Generally, most orders are fulfilled within 24-48 hours. Once your order is available you will receive an email with instruction on how to download the document.

Yes, this is available when ordering a document.

View a Certified Document:

  1. Go to www.ClerkePass.com, select the State and the County from where you want to View the Documents.
  2. Login using your Username and Password.
  3. You will be directed to a page where you will get four options.
    • Request a Document.
    • View a Certified Document
    • View a Non Certified Document
    • Check Order Status.
  4. Click on View a Certified Document. You will be directed to a page, where you have to enter the 22 digit SerialID sent to you in the Certification e-mail. Once you enter the SerialID, the copy of a Certified Document will be displayed.

View a non-certified document:

  1. Follow steps 1-3 above.
  2. Click on View a Non-Certified Document. You will be directed to the Order History page. Click on the respective order number and the order details will be displayed. For a Non-Certified copy, a PDF icon is present near the order number. Click on the PDF icon and a copy of the Non-Certified document is displayed.

Go to browser settings to allow pop-ups. In case the problem doesn’t get resolvedplease call support (805) 364-0033 or email support@imagexusa.com.

• Non-Certified documents are $4.00 per document with a .25 charge per page.
• Certified documents are $8.00 per document with a $2.50 charge for the first page the remain pages are .50 per page.
• As ClerkePass does not have direct access to the document we do not know what the total charges are until the document is uploaded by the clerk. When ordering a document there is an option to not have a document processed if it is over 100 pages. If this option is selected the user will be informed before a large document is uploaded.

• The first charge is either the $4.00 per non-certified document or $8.00 per certified document.
• The second charge is the court fees for the document (See FAQ #12 for the court fees)

Check you spam/junk folder for the activation email. If you still can’t find the email call customer support at (805) 364-0033 to have your account manually activated.

• In the event that a document is sealed or confidential clerkepass.com can’t facilitate the order. Even when the user is allowed access to the document by the court.
• If a sealed/confidential document is requested the order will be canceled and the user will be informed.

• To Register with ClerkePass.com,you have to follow the steps below:

  1. Go to www.ClerkePass.com
  2. Select the State from the "Select State" Dropdown box and click on the Go button.
  3. Select the County from the "Select County" Dropdown box and click on the Go button.
  4. Click on the "New User Register here?" link.
  5. A registration form will be displayed, fill in the form with the correct details and click on the Submit button.
  6. Once you click on the Submit button, you will get a confirmation e-mail on the e-mail id provided.Now you are a Registered User of ClerkePass.com.

Yes, a guest user can request documents without registering with ClerkePass.com

• Go to www.ClerkePass.com, select the State and the County from where you want to order the Documents.
• Click on the Request A Document link in the “Guest User” area .
• You will be directed to a page where you will get four options. i. Request a Document. ii. View a Certified Document. iii. View a Non Certified Document. iv. Check Order Status.
• Click on request a document (if you are ordering a document from West Virginia, you will be directed to a page where you need to select department and document from the dropdowns), then click on submit.
• The form will be displayed.Fill in the formand select Print/Display for ordering a document and click on the submit button.
• You will be directed to a page displaying details of your Ordered Documents and if you want to order more documents, click on the Continue Shopping button or you can click on check out if finished.
• You will be directed to the Payment Page. Enter the Valid details and Click on Submit. Once you click on the Submit button, your order is placed. You will receive a Confirmation e-mail acknowledging your order.

• No, for law and security purposes ClerkEPass does not maintain credit card information but maintains the CustomerProfileID provided by the Authorize.net. By using this CustomerProfileId the customer's credit card information will be displayed on payment page and you have to enter only CVC code number to validate your credit card.
• If you are going to be ordering a lot of documents, you can set up a prepaid account. You set up the account with a payment to us by credit card or check and then we will provide you a user name/password so that you can request documents without using your credit card each time. Once the balance gets low on your prepaid account, then we will notify you to recharge it. Clear cache memory from web-browser, allowing the new credit card information to be added.

Video Help


Need Technical Support ?


Need Technical Support ? Please see FAQ or please email us at support@imagexusa.com. Call us at : (805) 964-3535 Ext 103, Toll Free No: 1-800-207-6807
Support Hours: Monday through Friday, 8 AM to 5 PM Pacific time
Copyright 2008-Present ClerkePass (a subsidiary of E-Filing.com Inc.) TERMS OF USE